Support/FAQ

SUPPORT CONTACT: 

Do you have any questions? 

Email us at info@creative971.com, with “CREATIVE971 TV” in the subject line. 

Or call us directly at:  T.+971 4 559 6252

We’ll respond asap.

GENERAL FAQs:


TRAINING PROGRAMS:

We do offer 2 type of online training programs at the moment.


PURCHASING THE 10 STEP E-COMMERCE BLUEPRINT

You can purchase a lifetime access to this E-COMMERCE BLUEPRINT either as Bundle of all 10 Steps together which will provide a greater discount and benefit, or you can purchase each Step separately as per your convenience and requirements.

Please be aware the access is lifetime which includes access to updated content, more content and or new information which will be launched within the 10 STEP E-COMMERCE BLUEPRINT program.

PURCHASING A SUBSCRIPTION

Subscribing to Creative971 TV means you will have unlimited 24/7 streaming access to all videos we have included in the Subscription package only - This means you don't have access to any E-COMMERCE BLUEPRINT program within this Subscription - for a recurring monthly or yearly price. The number of videos included in the Subscription package can vary and will grow from time to time based on News, Meetups, Q&A's..

WHAT DOES THE SUBSCRIPTION OFFER US? 

Subscribe for 29.99$ and keep up to date on news around Shopify, Creative971 and the E-Commerce market in the UAE/GCC

What you will get within this Subscription:

• - Live Group Streaming - with Q&A's and any questions related to you Shopify business - 1hour every 2 weeks
• - All live group conversations and questions will be recorded and available for you within the subscription package
• - Community chat between Subscribers including comment section
• - Based on interesting Questions - video topics will be created and accessible for all Subscribers
• - Creative971 Shopify Meetups recordings to be accessible
• - News about regional Shopify updates,changes and insights
• - Best Shopify APP's to use and why within this region
• - Agency insights about Shopify

MY CREDIT CARD IS BEING DECLINED. WHY IS THAT?

Many credit/debit cards have online purchase restrictions. If your card is being declined, please contact your credit card company to let them know the purchase you would like to make is valid. Also, certain credit/debit cards do not allow for recurring subscription billing, and therefore, may be denied.

HOW DO I UPDATE MY CREDIT CARD?

Changing your credit card information is easy. Sign in to Wanderlust TV, then follow these simple steps:

MY ACCOUNT > Billing

I CAN'T REMEMBER MY PASSWORD. WHAT DO I DO?

If you have forgotten your password, simply click on “Log In / Register” from the Menu. You will be taken to the Sign In page. Click “Forgot Password”, enter your email address when prompted and click “Send Instructions”. You will then be sent an email with instructions on how to reset your password.

HOW DO I CHANGE MY PASSWORD?

Once signed into Creative971 TV, you can change your password by selecting MY ACCOUNT > PASSWORD in the menu.

I CLICKED ON THE "FORGOT PASSWORD" LINK BUT NEVER RECEIVED A RESET PASSWORD EMAIL. WHAT DO I DO NOW?

Try checking to see if it was accidentally sorted into your spam folder in your inbox. Also, make sure that the email you’re checking is the same as the one used on your account. If all else fails, contact us at info@creative971.com and we’ll assist you in getting back in.

IF I PURCHASE A PROGRAM PACKAGE WITHOUT A SUBSCRIPTION, DO I NEED TO DOWNLOAD IT IN ORDER TO ACCESS IT?

You do not have to download the program unless you are going to be somewhere without WiFi. Even without a subscription, you can still stream your videos. 

IF I PURCHASED A PROGRAM PACKAGE IN THE PAST, WILL I STILL HAVE ACCESS? 

You will still have access to your videos even if you don't have a subscription. You only need to download the classes if you would like to access them in a space without WiFi. Our BLUEPRINT PACKAGE includes lifetime access.

CAN I GET A REFUND?

All E-COMMERCE BLUEPRINT STEPS including the full package are non-refundable.

Subscriptions are non-refundable. If you are on a monthly recurring subscription you may cancel at any time and will not be charged for further months. You will still have access to the videos until the period you have paid for expires. If you are on a yearly subscription you may cancel at any time but will not be refunded for the remaining period of your subscription. You will still have access to the videos until your year ends. No further charges will be made once you cancel your subscription.


MY VIDEO QUALITY IS BAD HOW TO FIX IT?

You can adjust the Video quality anytime by yourself, the Videos may sometimes be on low quality in order to avoid buffering as well as an immediate showcase.

Simply click on the small gear wheel on the video player - it is located on the right corner on the bottom. 

MY VIDEO DOESN’T PLAY BACK SMOOTHLY. HOW CAN I FIX THIS?

Video playback depends on many factors including the computer/device being used, the internet browser, internet connection quality, and many other variables. If there are playback issues, try viewing the video in a different web browser. If that doesn’t help, try using a different computer/device and making sure your internet connection is strong. These are usually the simple fixes for playback issues you may have.

Additionally, some older versions of Android (prior to version 4.3) did not manage secure video playback well. This is an Android issue which can easily be resolved by ensuring you have the latest version of Android installed on your device along with Google Chrome. Some Android devices, such as Samsung phones, come with a custom browser that does not support secure video playback. Please ensure you are actually running Google Chrome on your Android device.

MORE TIPS TO HELP PLAYBACK ISSUES:

1. Make sure you have a fast and stable internet connection. We recommend a minimum download speed of 10Mbps for smooth playback.

2. Try refreshing your browser, or switching to a modern browser like Google Chrome, Firefox or Safari.

3. Restart your wireless router or modem.